Shipping & Returns

SHIPPING POLICY

All orders will be processed within 2–3 business days and shipped out within 3–4 business days via UPS, USPS or FedEx.

Orders placed over the weekend and on holidays will be processed on the following business day Thank you for understanding.

Requesting cancellation must be done within 24 hours after placing your order.

Custom orders, such as birthday cake candles, will be processed within 3-5 business days and shipped out within 3–4 business days, Please note that cancelling custom orders must be done within 24 hours after placing order, Any request to cancel a custom order past 24 hours is subject to a cancellation fee.

We do not ship to PO boxes; orders placed to be delivered to PO boxes are subject to cancellation.

Return & Exchange Policy

Returns and exchanges are  accepted only on candles, wax melts and wax melt warmers.

All returns must be done within 7 days after purchase and returned with the item's original packaging and in good condition for a refund to be processed.

Cancelling custom orders must be done within 24 hours after placing order; any request to cancel a custom order past 24 hours is subject to a cancellation fee.

Exchanges must be made within 3 days after receiving the item and returned with original packaging and in great condition.

 

customer pays for shipping for return items and exchanges; please note that shipping fees are not refundable.

 

Due to COVID-19, we ae currently not accepting any returns for safety concerns, We do apologize for any inconvenience.

Please do contact us if you have any questions.

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